2015-12-23 - 23783 - Break Fix - SNC PO Failure #ProductionBreakFix #sncsup #SNCProject
2015-12-23 - 23783 - Break Fix - SNC PO Failure Customer Master Queue.
Problem Summary
The POs are not making it to SNC system as the master data transfer is failed due to customer queue.
Admin Info
Purpose
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SNC PO failure
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Requested by
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12/23/2015
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Issue Date
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12/18/2015
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Resolved by
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Damodhier, Adithya
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Resolved Date
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02/01/2016
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Document Status
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Complete
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Detailed Problem Description
(Include Screen Shots if required )
POs are not making to SNC as master data transfer before the PO Push is failed as a queue is formed in SNC system.
When the customer master job is ran with the customer # 2065374 in the input file, a queue is formed in SNC system blocking all other subsequent master data transfer.
Solution Analysis and Recommendations
(Include Screen Shots if required)
1. Understand that the queue is formed in DEV and Production environments.
Looks like initially if customer is created manually directly (with out doing CIF) in SNC system and if we try to do CIF for that customer we are getting the issue and queue is formed saying
"Business Partner already exists"
Solution: To avoid this a work around is to restrict the customer 2065374 in the input file used for the customer master program which is generated in crystal report.
2. A queue formed in Production on date 12/20/2015 when the input file is blank (With out customer 2065374)
Analysed the program and understood that if there is no data given in the input of Integration Model it is considering all the data of the system and it tries to send it. Hence we are getting the queue issue when the file is empty
Solution: We have to change the program so as if the file is empty (ZFGM1 & ZFM2) creation and activation of integration model steps should not be carried out and a pool shall be displayed that
there is no data in the input file.
Resolution
1. Customer 2065374 is filtered in the crystal report so that this customer will not be there in the input file for customer master program.
2. Changes carried out in program so that if the input file is empty the steps CFM1 & CFM2 in the program shall not be carried out.
Release Information
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